Effective Date / Last Updated: July 2, 2026
Welcome to the Return, Replacement, and Refund Policy of Rojyshop.com, managed and operated under the corporate structure of Rojyshop Enterprises. At Rojyshop, user satisfaction, operational transparency, and digital trust are our primary metrics of success. We understand that while shopping online, a customer might occasionally need to return or replace an item that does not meet their exact expectations.
Taking direct operational inspiration from India’s leading marketplace giants like Flipkart, we have established a structured, automated, and highly customer-centric return ecosystem. Our policy is designed to be fair to our buyers while protecting the integrity of our digital platform and logistical infrastructure. By making a purchase on Rojyshop.com, you implicitly accept and agree to the rules, timelines, and guidelines detailed below.
To streamline our inventory management, different product categories carry specific return, replacement, or exchange timelines. The return window starts exactly from the timestamp the courier tracking system marks the item as "Delivered."
Please review our category matrix below carefully:
| Product Category | Return Window | Eligible Actions | Specific Conditions |
| Fashion & Apparel (Clothing, Footwear, Eyewear, Bags) | 7 Days | Return, Replacement, or Exchange | Must be unwashed, unworn, with all original tags and brand packaging intact. |
| Electronics & Smart Gadgets (Mobile accessories, audio tools, smartwatches) | 7 Days | Replacement Only | Eligible for replacement only if delivered damaged, defective, or not as described. No change-of-mind returns. |
| Home, Kitchen & Living Utilities (Cookware, decor, organizer gadgets) | 7 Days | Return or Replacement | Must include all internal parts, screws, user manuals, and the original protective box. |
| Personal Care, Beauty & Grooming (Cosmetics, hair styling tools, wellness items) | 3 Days | Replacement Only | Only covered if delivered in a physically broken condition or expired. Strictly non-returnable if the hygiene seal is opened. |
| Innerwear, Lingerie & Socks | No Return | Not Applicable | Non-returnable due to strict health, hygiene, and sanitary regulations. |
| Freebies, Promotional Gifts & Flash Sale Items | No Return | Not Applicable | Items received as complimentary gifts or bought under specific clearing flash sales cannot be returned. |
To maintain fair trade practices under Rojyshop Enterprises, a product will only be cleared for a refund or replacement by our quality check (QC) warehouse team if it meets the following strict eligibility parameters:
Pristine Physical State: The item must be completely unused, unwashed, unsoiled, and without any internal or external odor.
Branding and Packaging Integrity: All original price tags, brand labels, barcodes, user guides, warranty cards, and supplementary accessories must be firmly attached to the product. The original manufacturer box or protective packaging must not be torn, written upon, or crushed.
Serial Number & IMEI Matching: For electronic products or branded gadgets, the internal serial number, IMEI, or unique identifier must exactly match the data logged in our warehouse management server at the time of dispatch.
Complete Product Set: If the product was purchased as part of a combo package, kit, or set, the entire bundle must be returned together. Individual pieces from a bundle will not be accepted as an isolated return.
We have eliminated long queues and confusing manual forms. To request a return or replacement, follow our Flipkart-inspired self-service portal flow:
Log In: Open Rojyshop.com and log into your personal customer profile account.
Navigate to Orders: Go to your dashboard and click on the "My Orders" tab.
Select the Item: Identify the specific Order ID containing the item you wish to return (ensure the product is still within its specified return window).
Click Return/Replace: Press the "Return" or "Replace" button next to the product details.
Provide a Reason: Choose an accurate reason from our dynamic drop-down menu (e.g., "Size too small," "Received damaged item," "Wrong color delivered").
Upload Proof: For items that are damaged, defective, or misdescribed, our automated platform will require you to upload 2 to 3 high-definition photos and a brief text description showing the fault.
Choose Compensation Mode: Select whether you want a Replacement (same product shipped again), an Exchange (different size/color), or a Full Refund to your original payment source or bank account.
Submit: Confirm your request. Our backend system will review and approve valid requests within 24 working hours.
Once your return request is officially authorized by the Rojyshop Enterprises system:
Scheduled Reverse Pickup: Our integrated courier partners (such as Delhivery, Blue Dart, or Ecom Express) will arrange a reverse pickup from your original delivery address within 2 to 4 business days.
Pre-Pickup Verification: The courier agent will perform a basic physical inspection of the item at your doorstep (checking for tags and obvious signs of usage) before accepting the box.
Receipt Collection: Always collect the physical or digital reverse pickup acknowledgement slip from the courier agent as your proof of handover.
Self-Shipping Exception: In rare circumstances where our logistics partners do not provide reverse pickup coverage for your specific regional pincode, our customer support grid will request you to ship the item back to our main hub via a reputable local courier (like India Post Speed Post). Upon receiving the package and validating the physical shipping receipt, Rojyshop Enterprises will completely reimburse your self-shipping courier costs up to a standard maximum cap of ₹100.
Refunds are strictly initiated only after the returned product safely arrives back at our fulfillment warehouse and successfully passes our physical Quality Check (QC) audit.
Prepaid Orders (Credit/Debit Cards, Net Banking): The approved amount is routed back to the exact bank account or card used during checkout. The money typically reflects in your statement within 5 to 7 business days, depending entirely on your banking institution's internal clearance cycles.
UPI Payments (Google Pay, PhonePe, Paytm): Refunds for direct UPI transactions are highly accelerated and are usually credited back to your linked bank account within 24 to 48 hours post warehouse approval.
Cash on Delivery (COD) Orders: For orders paid via cash at your doorstep, you will be required to securely input your bank account details (Account Holder Name, Bank Name, Account Number, and IFSC Code) or your official UPI ID within your Rojyshop account profile. Once provided and verified, the refund is processed via NEFT or IMPS within 3 to 5 business days.
Please Note: Any nominal shipping fees or specialized COD convenience handling fees applied during the original purchase are strictly non-refundable, as those funds are consumed by external logistics channels during initial transit.
To ensure a secure environment for our community of honest buyers, Rojyshop Enterprises maintains a zero-tolerance framework against digital commerce fraud, returns abuse, and wardrobing (buying items to wear once and return):
To safeguard transactions, we strongly advise all customers to record a continuous, unedited, clear unboxing video from the moment they slice open the courier outer tape to the physical extraction of the item. If you claim that a product was delivered physically broken, missing internal parts, or completely empty, this video serves as the definitive source of truth. In the absence of an unboxing video, Rojyshop reserves the structural right to reject claims for missing or damaged items.
If a returned item arrives at our warehouse showing clear signs of intentional usage, perfume scents, wash marks, dirt, or lacks its original tags, it will instantly fail our QC audit. In such cases, no refund will be issued, and the item will be sent back to the customer at their expense.
Our automated backend monitors user account return frequencies. If a profile exhibits a highly irregular pattern of returning a large percentage of total orders, cancelling dispatches repeatedly, or raising false missing-item claims, Rojyshop Enterprises reserves the right to permanently deactivate the account, cancel active loyalty perks, or restrict future purchases to "Prepaid Only" status.
Before Shipment Dispatch: You can cancel your product order directly from your dashboard without any penalty or questions asked, as long as it has not been handed over to our courier partner. If prepaid, a 100% full financial refund is triggered immediately.
After Shipment Dispatch: Once a parcel is loaded onto a line-haul logistics truck and a tracking AWB number is generated, an order cannot be cancelled mid-transit. If you have changed your mind, simply refuse the package when the delivery executive arrives at your doorstep. Your refund will be safely processed once the refused package routes back to our center.
We aim to resolve every single return or refund inquiry with absolute speed and professionalism. If you encounter an error on the portal, experience a delay in your reverse pickup, or want to appeal a rejected warehouse QC decision, please reach out to our dedicated support networks:
Registered Corporate Name: Rojyshop Enterprises
Official Website Portal: www.rojyshop.com
Customer Support Desk Email: [email protected]
Corporate Jurisdiction: Uttar Pradesh, India
© 2026 Rojyshop Enterprises | All Rights Reserved. Building India's most trusted, reliable, and smooth digital retail experience.
